My Surface Pro is stuck updating, how can I get back on to retrieve my information?

If your Surface Pro is stuck on an update screen and will not move further, do not worry. This occurs due to slow insertion, damaged update files, or a system error. Seeing a loading screen for hours can be irritating, mostly if you need access to important files.

At MSP appreciates how valuable your data is. The good news is that there are options to retrieve your files, such as forcing the device to restart or using an external system to access recovery options. Check these steps to resolve the issue and return to your Surface Pro.

Step-by-Step Guide to Fix a Stuck Surface Pro Update

 Wait It Out (If Possible)

• Some updates take longer than expected, especially major Windows updates.
• If the progress percentage is changing, leave your Surface connected and wait for at least an hour before taking action.

Force Restart Your Surface Pro

• Keep the power button pressed for approximately 30 seconds.
• Pause for a few seconds, then press the power button to enable the settings.
• If the update continues, allow it to finish. If it remains stuck, move on to the next step.

 Boot into Safe Mode

• Perform a forceful restart of your Surface device three times (press the power button and keep it until the device turns off, then switch it on again).
• Your device will likely go into Windows recovery mode after the third restart.
• Hit 4 or F4 to boot into Safe Mode.
• Once you are on the device, restart your device regularly and see if the update has been terminated.

 Use System Restore

• From Windows recovery mode, go to advanced options and choose the system.
• Choose a restore point from before the update and follow the on-screen steps.
• Your Surface will restart, and your data will remain entire.

 Retrieve Data Using an External Device

• If you still can not boot up, you can use another computer and a USB renewal drive to access your files.
• As a choice, remove the SSD (for Surface devices that allow it) and connect it to another PC using an adapter.

 Perform a Reset Without Losing Data

• In Windows recovery mode, select Adjust this PC.
• Select keep my files to reinstall Windows and preserve your personal data.
• Let the reset process complete, then check if your device works normally.

Need Professional Help?

If your Surface Pro is still stuck or you are unable to access your files, do not risk losing your data. MSP offers expert diagnosing and data recovery services. Reach out to us today and our experts will securely and efficiently restore access to your device.