On my Surface Pro 6, my Keyboard and trackpad do not work.

If your Surface Pro 6 keyboard and trackpad suddenly stop working, it can be troubling. Software faults, driver problems, or hardware connection problems usually cause this issue. Your Keyboard may not respond at all, or the trackpad may cool, making navigation difficult.

Here at MSP, we appreciate the importance of your device. Fortunately, there are a few basic troubleshooting measures you can try to fix the issues and get your Keyboard and trackpad back to working condition.

Step-by-Step Guide to Fix Surface Pro 6 Keyboard and Trackpad Issues

Unplug and Reconnect the Keyboard

• Gently separate the Keyboard from your Surface Pro.
• Please wait for 10 seconds and then reconnect it safely.
• Check if the Keyboard and trackpad start working again.

Restart Your Surface Pro.

• Hold down the power button for 10 seconds to turn off the device.
• Tab the power button once more to reboot the device.
• Sometimes, a simple restart can fix unresponsive devices.

Clean the Keyboard Connector

• Use a soft, dry cloth to clean the magnetic connector pins on the Surface and Keyboard.
• If you notice any dust or debris, carefully clean it with a can of compressed air.
• Reconnect the Keyboard and check if it’s working properly.

Update or Reinstall the Keyboard Drivers

• Access the device manager by pressing win + X. 
• Increase the size of keyboards and human interface devices.
• Choose the updated driver from the list obtained by right-clicking on the surface type cover.
• If updating does not solve the problem, choose uninstall from the options given after right-clicking and reboot your surface device.

Look for Windows Updates

• Open the settings menu, then select Update & Security, and click on Windows Update.
• Select check for updates and install any updates that have been released.
• Reboot your Surface device so the changes can take effect.

Reset the Surface Pro Firmware

• Hold both the power button and the volume up button at the same time for 15 seconds.
• Release the buttons and wait for around 10 seconds before powering your Surface back on.
• This action restores the Surfaces functions and can help fix hardware-related problems.

Need Professional Help?

If your Keyboard and trackpad are still not working, the issues may be hardware-related. MSP provides professional repair services that will efficiently troubleshoot and repair your device. Reach out to us today for trust and dependable support.