Surface Pro 11 displaying 3840 x 2160 instead of 3840 x 1080

Many users of Surface Pro 11 face an issue where their device displays 3840 x 2160 instead of the expected 3840 x 1080 resolution. This may cause text and images to appear too small or blurry, disrupting your workflow. The problem happens due to incorrect display settings, old drivers, or issues with an external monitor.

At MSP, we understand how irritating display problems can be. Fortunately, you can fix this issue by adjusting your settings, updating drivers, or adjusting graphics control panel options. Follow the step-by-step guide below to refresh the correct resolution and improve your display experience.

Step-by-Step Guide to Fix Surface Pro 11 Resolution Issues

Check Display Settings

• Select the display settings by right-clicking the mouse on the desktop.
• Go to display resolution and move vertically downwards.
• Select 3840 by 1038 and then press apply.

Update Display Drivers

• Press Windows + X , then choose Device Manager from the list.
• Open Display Adapter, then right-click your graphics driver to explore more settings.
• Click on Update Driver, then choose search automatically to find and install the latest drivers.
• Restart your Surface Pro 11 and check if the resolution issue is fixed.

Adjust Graphics Control Panel Settings

• If using Intel graphics, use the start menu to search for the Intel graphics command centre.
• Adjusting the resolution settings can be done by going to display and choosing 3840 x 1080 manually.
• Open the NVIDIA Contol Panel or NVIDIA GPUs, then select change resolution to adjust your display settings.

Check External Monitor Settings

• If connected to an external monitor, open the monitor’s menu settings.
• Ensure the resolution is set to 3840 x 1080, and check for any scaling options that may involve the display

 Try a Different Cable or Port

• Replace your HDMI or display port cable to rule out a connection issue.
• Use a different port on your Surface Pro 11 or docking station.

 Perform a Windows Update

• Open settings and Windows update.
• Tab check for updates and proceed to install any updates that appear.
• Restart your Surface pro and check if the correct resolution is applied.

Need Expert Assistance?

If the issue continues after looking at all the solutions, it likely stems from either more deep compatibility problems or even a hardware malfunction. For operative surface device checking and repairs, look no further than MSP. Reach out today and let us get your Surface Pro 11 working perfectly again.

When these steps are taken, your Surface Pro 11 will have the correct resolution, thus providing a better and clearer screen experience.