6 weeks ago
"I recently had an excellent experience with Azizi Technologies LLC when they repaired my daughter's laptop. Professional service from start to finish."
CW
Cristina Waffoor
Local Guide • Verified
Dubai Surface Repair Specialists
Microsoft Surface Windows Hello & Lockout Reset Dubai · OEM Specialist
Locked out of your Surface? BitLocker, PIN or Windows Hello reset.
Account lockout, BitLocker recovery, PIN reset and Windows Hello recalibration without losing your data.
- 4.9 (217+)
- Same day
- 90-Day Warranty
- Free Pickup
Symptoms We Fix
Sound familiar?
If any of these match what's happening to your Surface, we can help.
Forgot Windows PIN or password
BitLocker recovery key prompt blocks login
Windows Hello stopped recognising your face
Account locked after multiple wrong attempts
Azure AD / Intune device wiped or locked
Need to remove a previous owner's account
How We Repair It
What's actually involved
Locked out of your Surface? We help with forgotten PIN, failed Windows Hello, BitLocker recovery key prompts and corporate Azure AD lockouts. Where possible we preserve all your data and reinstate access without a full reinstall.
What's Included
Every surface windows hello & lockout reset includes
- Free lockout assessment
- PIN reset using Microsoft account recovery
- BitLocker decryption with your recovery key
- Windows Hello recalibration and re-enrollment
- Local account creation when Microsoft account is unrecoverable
- Data preservation wherever technically possible
Compatible Surface Models
We perform this service on
Our Repair Process
From Broken to Brand-New in 4 Simple Steps
Step 1
Contact Us
Call, WhatsApp, or book online. Tell us what's wrong with your Surface.
Step 2
Free Pickup
We collect your device from your home or office anywhere in Dubai - at no cost.
Step 3
Diagnose & Quote
Free diagnostic within 1 hour. We send you a clear, honest quote before any work begins.
Step 4
Repair & Deliver
Most repairs done same-day. We deliver your fully-tested device back to you.
Why Dubai Chooses Us
More Than a Repair Shop. We're Surface Specialists.
Same-Day Repair
90% of issues fixed within 24 hours. Most screen and battery jobs done while you wait.
180-Day Warranty
Written 180-day warranty on screens and batteries, 90 days on other parts. If it fails, we fix it free.
Free Pickup & Delivery
We collect your device anywhere in Dubai and return it to your door. Zero charge.
Genuine OEM Parts
OEM-grade screens, batteries, and components - never cheap clones.
No-Fix-No-Fee Diagnostic
We diagnose for free. If we can't fix it, you don't pay a dirham.
Surface-Only Specialists
Nine years on the Surface bench since 2017 - not generic laptop repair.
What 217+ Customers Say
4.9 Stars on Google. Here's Why.
4.9
Based on 217 verified Google Reviews
7 weeks ago
"Very efficient and professional team. They also provided free delivery to my location when my laptop got fixed. Highly recommended!"
MA
May Al-Saffar
Verified Customer
10 months ago
"Amazing service! Got a Surface Pro screen replaced with pick and drop. Very convenient!"
AM
Andrew Mackay
Local Guide • Verified
Frequently Asked
Microsoft Surface Repair Questions, Answered
No - by design BitLocker is unbreakable without the key. Check account.microsoft.com/devices/recoverykey first; the key is usually saved against your Microsoft account.
Almost never. We preserve data in 95%+ of lockout cases - the only exception is when BitLocker is enabled and the recovery key is genuinely lost.
More Surface Services
Need something else fixed?
Surface Screen Repair
Genuine OEM display assemblies fitted at our Concord Tower lab. Touch, glass and LCD - all in one swap.
Free quoteSurface Battery Replacement
Genuine OEM batteries fitted with full thermal recalibration. Same-day service for Surface Pro, Laptop, Book and Go.
Free quoteSurface Water Damage Recovery
Ultrasonic board cleaning, corrosion removal and component-level repair. 70-80% recovery rate when brought in within 48 hours.
Free quoteSurface Not Charging - Port & Charger Repair
Surface not charging? Surface Connect, USB-C and Type Cover port replacement with genuine connectors, charger testing and full power-delivery verification.
Free quoteSurface Keyboard Repair
Built-in keyboard, Type Cover and trackpad repairs - dead keys, liquid damage, port faults and Bluetooth pairing issues.
Free quoteSurface Data Recovery
Logical and chip-off SSD recovery for Surface devices that won't boot, are water-damaged or have BitLocker lockouts.
Free quoteBench available now · Mon-Sat 09:00-22:00
Ready to Fix Your Surface?
Ready to book your surface windows hello & lockout reset?
Free diagnostic. Free pickup. Genuine OEM parts. 180-day warranty on screens and batteries.
Pick your issue · pre-fills WhatsApp
4.9★ from 217+ reviewsQuote within 4 hoursFree Dubai pickup180-day warranty