Older devices
Out of Warranty Surface Repair Dubai
Microsoft ends service support long before the hardware dies. Older Surfaces are usually still economically repairable.
Can you repair a Surface that is out of warranty or unsupported by Microsoft?
- 4.9★ · 223+ Google reviews
- 13 years specialist · since 2013
- OEM parts · 90-day warranty
- Updated 2026
Yes. We repair Microsoft Surface devices that are out of warranty or that Microsoft has declared beyond service support. We work at component level in our Dubai workshop rather than swapping whole units, so older Surfaces are usually still economically repairable. Repairs start from AED 150 and carry a 90-day warranty.
Microsoft retires service support on a Surface years before the hardware actually stops being useful. When that happens the official answer becomes replacement, and the quote to replace is usually a large multiple of what the repair would cost. We are an independent specialist rather than an authorised service centre, which is precisely why we can work on devices that have aged out. We repair at component level — the failed charging IC, the failed display circuit — rather than swapping the whole board, which also means your storage and your data stay where they are.
What this includes
- Component-level board repair rather than whole-unit replacement
- Free diagnosis and an honest verdict on whether it is worth repairing
- Your storage and data preserved wherever the fault allows
- Genuine, OEM and — where only these exist for an older model — clearly-labelled aftermarket parts
- Repair of devices other shops or authorised centres have declined
- 90-day warranty, the same as on a current model
What it costs
Out-of-warranty work is priced on the same schedule as any other repair. Windows Hello and login resets start from AED 150, kickstand repair from AED 200, charging port repair from AED 250, battery replacement from AED 300, screen replacement from AED 450, and component-level logic board repair from AED 1,200. If the total approaches what the device is worth, we tell you that plainly rather than taking the job.
Why people choose us for this
Independent, not authorised
Which is exactly why we can work on devices Microsoft has retired.
Component level, not board swaps
Cheaper, and your storage and data stay intact.
We say no when it is not worth it
Sometimes the honest answer is do not repair this. You get that answer for free.
Parts labelled honestly
Where only an aftermarket part exists for an older model, we say so rather than passing it off as original.
90-day warranty
The same warranty as on a current model.
4.9★ from 223+ Google reviews
Independently verified on our Google Business Profile.
Microsoft Surface specialists at Concord Tower, Al Sufouh 2 since 2013 — 13 years on Surface hardware specifically.
Frequently Asked
Surface Repair Questions, Answered
Usually, yes. Microsoft retires service support on a schedule that has little to do with whether the hardware still works. We are an independent specialist rather than an authorised centre, so we are not bound by that schedule. We repair at component level and hold or source parts for models going back to Surface Pro 3.
It depends on the fault and the model, and we will tell you honestly which. A battery or a charging port on a five-year-old Surface is almost always worth doing. A cracked screen on a very old model sometimes is not. The diagnosis is free, so you get the numbers before you decide anything.
Every Surface Pro from Pro 3 onward, Surface Laptop from the first generation, Surface Book 1 to 3, Surface Go, Surface Studio, Surface Duo and Surface Headphones. Part availability varies by model and age — we confirm what is actually obtainable for your specific device before you commit.
Not usually. We repair at component level rather than swapping the whole board, which is the main reason data survives. On models with soldered storage this matters even more, because a board swap would take your files with it. If the fault does put data at risk we tell you before we start, and can attempt recovery first.
Yes — the same 90-day warranty as on a current model, covering the part we fitted and the work we did. If the same fault returns within that window, bring it back and we deal with it. The warranty covers our repair, not a different fault that develops later or new accidental damage.
Get a written quote
Tell us what's wrong. We'll price it before we touch it.
Send your model and the fault and you'll get a fixed written quote — not a range, and not a number that changes once the device is open. Free pickup anywhere in Dubai, insured courier elsewhere in the UAE.
Related services
Ready to Fix Your Surface?
Tell us what you need
Free diagnostic, 90-day warranty, and an honest answer before you commit. 4.9★ from 223+ Google reviews.
Or visit us at Concord Tower, Office 45, 10th Floor, Al Sufouh 2, Dubai — Mon–Sat 09:00–21:00