Professional Microsoft Surface Software Troubleshooting 

Many Microsoft Surface users are facing a few common software issues that affect performance and their experience. Whether it’s a system slowdown, connectivity problems, or frequent crashes, these software glitches can disrupt work and reduce Surface’s efficiency.  

This article will guide you through common software issues and how our professional troubleshooting services can resolve them.  

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Professional Microsoft Surface Software Troubleshooting

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Get Back to Work with a Fully Functional Surface
Save up to AED 49.00

Get Back to Work with a Fully Functional Surface

If you’re experiencing any software issues with your Microsoft Surface, don’t wait for the problem to damage your device. Contact us today for expert software troubleshooting and repair services. Our certified technicians will diagnose the issue quickly, and restore your device in no time. 

For reliable and quick Microsoft Surface software repair services, reach out to us where quality service meets convenience. We also offer free pickup and delivery throughout Dubai, where you can enjoy convenient service right from your doorstep. 

Starting From AED 49


Flexible payments available.

Technical Support & Services

  • Free Pickup and Delivery
  • Free diagnoses
  • Discount for bulk repair
  • B2B Surface Repair Services
  • Trade-in

We offer exclusive discounts for students, parents, teachers, and military personnel. Be sure to ask about our discount program when booking your repair.

Contact us now and get offers

Common Microsoft Surface Software Issues We Fix

Windows Update Failure

Windows Update Failure

If you have trouble while updating your system such as updates not installing or stuck during the process. And your device freezes or crashes after an update, this indicates the serious software issues with your Surface. 

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Touchscreen Not Responding

Touchscreen Not Responding

Touchscreen issues mostly arise in Surface Pro or Surface Go. Sometimes touch screens become unresponsive or too sensitive to the touch or input, it can disturb your workflow and show software malfunctioning. 

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Driver Problems

Driver Problems

When you have missing or outdated drivers, your system becomes sensitive to hardware malfunctioning. You may face instability in your device’s functionality. 

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Battery Drain

Battery Drain Issues 

Inaccurate battery percentage or rapid battery draining even if you are not using your device, these are common signs of software issues. The system may struggle to connect properly with the charging cable that leads to intermittent charging. 

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Performance Slowdowns

Performance Slowdowns

If you have slow performance and an unresponsive system it means you have software issues like insufficient storage, outdated drivers and you need to fix them to speed up your device. 
 

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Overheating

Overheating

When you open multiple applications your surface may heat up intensively. If you are not restore proper ventilation then this can lead to performance throttling, random shutdowns, or even permanent hardware damage. 

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Bluetooth Connectivity Issues

Bluetooth Connectivity Issues

When your headphones, mice, or keyboards fail to connect via Bluetooth, or the connection drops frequently. Remember that it can be caused by driver issues, software conflicts, or interference from other wireless devices. 

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Wi-Fi Issues

Wi-Fi Connectivity Problems

The Surface may struggle to maintain a strong and stable Wi-Fi connection, which leads to slow internet speeds or frequent disconnects and can severely impact browsing, streaming, or remote work. 

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app crashes

App Crashes

Some apps may freeze, crash, or fail to open entirely. The app crashes can be caused by software bugs, incompatible updates, or corrupted files, and it hinders workflow and user experience.  

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Microsoft Store Issues

Microsoft Store Issues

You face trouble downloading or updating apps from the Microsoft Store. It can be caused by software errors or internet issues, which prevent you from accessing new apps or essential updates. 

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Audio Issues

Audio Issues

Problems with the Surface’s audio system may result in distorted sound, no sound, or issues with the microphone. You can have difficulty listening to the media or participate in virtual meetings. 

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Camera Not Working

Camera Not Working

When your built-in camera fails to function, it disturbs video calls and photo capture. It happens due to driver issues, permission settings, or hardware malfunctions. 

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Pen_Surface Dial Issues

Pen/Surface Dial Issues

The Surface Pen or Dial does not respond correctly or disconnects frequently. It can limit functionality for tasks like drawing or navigating menus, caused by software or driver problems.  

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Cortana_Voice Recognition Problems

Cortana/Voice Recognition Problems

Cortana or voice recognition features do not work as expected, making it hard to use voice commands. Issues are mostly related to microphone settings, Cortana software updates, or language recognition errors. 

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System CrashesBSOD (Blue Screen of Death)

System Crashes/BSOD (Blue Screen of Death)

The device crashed unexpectedly, and displayed the infamous Blue Screen of Death (BSOD). It means you have hardware or driver conflicts, faulty updates, or corrupt system files. 

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Data Syncing Issues

Data Syncing Issues

If you experience problems syncing their data across multiple devices or to the cloud. And it loses some time or results as outdated files, So, it can disrupt workflows dependent on real-time data. 

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Color Inaccuracy

incorrect colors or brightness issues

The Surface display shows incorrect colors or brightness, in that case you face difficulty to view content accurately. Then you need to fix calibration issues, outdated drivers, or hardware problems. 

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Password_Login Issues

Password/Login Issues

Users may be unable to log in due to forgotten passwords or system errors related to authentication. It can prevent access to important files and disrupt daily tasks. 

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Software Compatibility

Software Compatibility Issues

Some software or apps may not work correctly with the Surface, resulting in crashes or limited functionality. It is caused by outdated software, incompatible versions, or missing updates. 

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Keyboard Malfunction

Keyboard and Trackpad Malfunctions

The Surface Type Cover or external keyboard and trackpad may stop responding, making it hard to type or navigate. It could be caused by connection issues, driver problems, or physical damage. 

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How to Troubleshoot Common Software Issues

Although some minor issues can be resolved at home, more complex problems require expert attention. Here’s a quick troubleshooting guide to try: 

Update Your Device

Make sure your Microsoft Surface is running the latest version of Windows. Outdated software can cause conflicts and performance issues. 

Check Drivers 

Faulty or outdated drivers cause system instability. Update or reinstall drivers using the Device Manager. 

Restart Your Surface

A simple restart can fix many minor glitches, especially when the device hasn’t been restarted for a long time. 

Check Wi-Fi and Bluetooth Settings 

Disconnect and reconnect to your Wi-Fi or Bluetooth device. Reset the network settings if the problem persists. 

Run System Diagnostics 

Running a built-in Windows diagnostic tool or software like Surface Diagnostic Toolkit can help identify the root cause of system crashes or performance issues. 

Professional Microsoft Surface Software Troubleshooting Procedure

 
We provide expert software troubleshooting services for Microsoft Surface devices to ensure they function smoothly and efficiently. Here’s an overview of our professional approach to diagnosing and fixing software issues: 

1. Initial Diagnostics

Our technicians begin with a comprehensive software diagnostic to identify the root cause of the issue. Using advanced tools, we scan for: 

  • System errors.
  • Corrupt or missing files. 
  • Outdated drivers. 
  • Malware or security threats. 
  • Performance bottlenecks. 

2. System Update and Patch Installation 

If the issue is caused by outdated software or security patches, we: 

  • Install the latest Windows updates and Surface firmware. 
  • Ensure all drivers are up-to-date.
  • Apply necessary patches to address specific bugs or glitches.

3. Performance Optimization 

For devices experiencing slow performance, we take the following steps: 

  • Remove unnecessary background processes.
  • Clear cache and temporary files.
  • Optimize system settings for better speed and efficiency.

4. App Troubleshooting and Reinstallation 

If specific apps are malfunctioning or failing to launch, we: 

  • Check for app updates.
  • Reinstall or repair corrupted apps.
  • Adjust app permissions and settings to resolve conflicts.

5. Network and Connectivity Fixes 

For issues related to Wi-Fi, Bluetooth, or other connectivity problems, we: 

  • Reset network adapters and clear network settings.
  • Reconfigure Wi-Fi settings and resolve driver conflicts.
  • Address connectivity issues specific to Surface hardware.

6. Battery and Power Management Troubleshooting 

If your device shows signs of battery issues, such as fast draining or incorrect percentage display, we: 

  • Calibrate the battery.
  • Perform a power settings adjustment for efficient battery usage.
  • Test the connection between the software and the charging hardware.

7. Data Backup and System Recovery 

If the issue is severe and requires a system reset, we: 

  • Backup important data to prevent any loss.
  • Perform a system reset or full OS reinstallation.
  • Restore backed-up data and ensure all settings are properly configured.

8. Final Testing and Quality Assurance 

Once repairs are complete, we thoroughly test the device to: 

  • Ensure all software issues are resolved.
  • Verify that the system runs smoothly.
  • Confirm the device is fully operational before handing it back to the client.
Models We Service

Models We Service 

We provide professional software troubleshooting services for all Surface models, including Surface Pro, Surface Laptop, Surface Book, Surface Go, Surface Studio, Surface Laptop Studio, Surface Duo and Surface Hub.

Why Choose Our Professional Software Troubleshooting Services?

We specialize in diagnosing and fixing software-related problems for all Microsoft Surface models. Our experienced technicians are equipped to handle everything from small glitches to major system crashes. 

Secure Repairs

Your device is safe when it is in our hands, we work in a safe and secure environment to prevent any unfortunate happening. 

Certified Technicians 

Our technicians are certified and experienced in working with all Surface models, ensuring high-quality service and proper handling of your device. 

Speedy Service 

We always struggle to minimize downtime, that’s why we offer fast service with most issues resolved within a day. We prioritize emergency repairs over prior appointments. 

Affordable Pricing 

Our Surface software troubleshooting prices start at just AED 49 with transparent pricing, so you know exactly what to expect. 

Repair & Support for Your Latest Microsoft Surface

Repair & Support for Your Latest Microsoft Surface.

Surface Software Troubleshooting Services – Authorized and Experienced Technicians at Your Door-Step.

Book a Repair Appointment Now

FAQs

We fix various software issues including Windows update failures, touchscreen problems, driver issues, battery drain, slow performance, overheating, Bluetooth and Wi-Fi connectivity problems, app crashes, Microsoft Store issues, audio and camera malfunctions, and more.

We provide troubleshooting services for all Surface models, including Surface Pro, Surface Laptop, Surface Book, Surface Go, Surface Studio, Surface Laptop Studio, Surface Duo, and Surface Hub.

Most software issues can be resolved within a day. We prioritize urgent repairs and aim to minimize downtime for your device.

Yes, we offer free diagnostics to identify the root cause of the software problem. Once diagnosed, we provide you with a clear explanation of the issue and the necessary steps to fix it.

Yes, we address performance slowdowns by optimizing system settings, removing unnecessary background processes, updating drivers, and clearing cache and temporary files to improve speed and efficiency.

We currently focus on in-person services but offer free pickup and delivery for your device within Dubai for convenient service.

Overheating can be caused by running multiple applications at once or insufficient ventilation. We address these issues by optimizing system performance and ensuring proper cooling mechanisms are in place.