The Surface laptop won’t turn on, big battery sign on the screen and then the screen doesn’t turn on.

Many users of Surface laptop Go 7 face an irritating issue where their device would not turn on. A large battery icon appears on the screen, but the device does not respond afterward. This can make it seem like the laptop is completely different, leaving users unsure of what to do. If you are going through this problem, there is no need to stress. You can follow a few easy steps to get this problem solved. For professional help, MSP is here for support.

Fortunately, in most cases, this issue is caused by a low battery, a charging problem, or a minor system glitch. By following some easy troubleshooting steps, you can get your Surface Laptop back to normal. Let’s go through the step-by-step solutions to fix this problem.

Step-by-Step Guide to Fix Surface Laptop Go Not Turning On

Check Your Charger and Cable.

• Ensure that the connection is tight on both the laptop and the power supply.
• Check the charging cable and adapter for any signs of damage or issues.
• If the cable is faulty, replacing it may be necessary.
• Use a different outlet to check if there are any power supply problems.

Keep the Laptop Charging for a While

• If the battery is completely dead, your Surface Laptop may need a few minutes to charge before it can turn on.
• Even after following all of these steps, the issue still has not been fixed.

Triggers a Manual Restart on the Device

• Keep the power button pressed for 30 seconds, then release it to check if the device triggers a reset.
• Pause for a moment, then press the power button again to check if the device turns on.

Try a Two-Button Reset (For Intel-based models)

If a force restart does not work, try this method:

• Keep both the power button and volume up button pressed for 15 seconds, then release them.
• Let go of both buttons and pause for a moment.
• Press the power button again to power up your device.

Look for any issues with the charging port.

• If the laptop remains unresponsive, inspect the charging port for any dust.
• Use a soft brush or compressed air to carefully remove any debris from the port, ensuring a good connection.

Seek Professional help for Repairs.

If none of the previous solutions resolve the issue, the problem could be related to the battery or motherboard hardware. MSP can help diagnose and fix the problem quickly, ensuring your device functions properly again.