Contact Our Microsoft Surface Repair Lab in Dubai

Yes, all Surface Pro models from Pro 3 to Pro 12. We first test whether the fault is the panel, the digitiser or the display cable, so you are not sold a screen you do not need. Most Surface Pro screen replacements are completed the same day if the device reaches us before midday.

We are an independent specialist Surface workshop, not a Microsoft-authorised centre. That means we can repair devices Microsoft has declared out of service support, and we repair at component level rather than swapping whole units. We fit genuine and OEM-grade parts and tell you which you are getting before we start.

Most screen, battery, kickstand and charging port repairs are completed the same day, provided the device reaches us before midday and the part is in stock. Board-level work such as liquid damage or logic board repair typically takes 2–3 days. We tell you a realistic timeframe at diagnosis, before you commit.

No. The diagnostic is free and there is no obligation to proceed. We tell you what is actually wrong and what it will cost, and you decide from there. Bring it to Concord Tower, no appointment needed, and we diagnose it on the bench while you wait or the same day.

Most customers bring it to us. Concord Tower, Office 45, 10th Floor, Al Sufouh 2 is easy to reach: drive in and use the tower parking, take the Dubai Metro Red Line and change to the Dubai Tram, or walk in. No appointment is needed. There is no free pickup, but if you can't come in we can book a paid courier (Porter or a private courier) to bring it to us and back; we confirm the courier fee on WhatsApp first.

Concord Tower, Office 45, 10th Floor, Al Sufouh 2, Dubai, in the Dubai Media City area. Open Monday to Thursday and Saturday 9am to 7pm, Friday 9am to 12pm and 2pm to 7pm, closed Sundays. Parking is available in the tower, and the Dubai Tram, reached from the Dubai Metro Red Line, stops a short walk away. Walk-ins are welcome, no appointment needed.

Usually, yes. A completely dead Surface is most often the battery, the charging circuit, or the board, and all three are repairable. Do not leave it on charge hoping it recovers, particularly if it has been near liquid. Bring it in switched off and the diagnostic will tell you which of the three it is, free.

Yes, and it should be dealt with quickly. A swelling battery bows the chassis and will eventually crack the screen from the inside, turning a battery job into a battery-and-screen job. Bring it in switched off and do not charge it.

Every repair carries a 90-day warranty covering both the part we fitted and the work we did. If the same fault returns within that window, bring it back and we deal with it. The warranty covers our repair, not new accidental damage or a different fault that develops later.

In most cases, yes. On Surface models with soldered storage the recovery is done at board level, which is why you should stop using the device immediately rather than repeatedly attempting to boot it.

Yes. Companies drop devices off in one batch at our Concord Tower workshop, and we run one invoice and priority turnaround for Surface fleets, so staff are not waiting on individual tickets. We also offer scheduled battery health checks and firmware servicing so failures are caught before someone loses a working day.

Yes, and this is a common one. The camera ribbon sits underneath the display panel, so it is easily pinched or left unseated during a screen replacement. We reopen the device, reseat or replace the ribbon, and check the microphone at the same time since they often share the assembly.