Feb 2024
"Surface Studio 2 PixelSense panel had two dead pixel columns. Repair was complex — full display assembly swap with colour profile calibration. Looks like new. Not cheap but worth it for the workflow."
CM
Carlos Mendoza
Verified Customer
Dubai Surface Repair Specialists
Microsoft Surface Windows Hello & Lockout Reset Dubai | OEM Specialist
- 4.9★ · 217+ Google reviews
- 13 years specialist · since 2013
- OEM parts · 180-day warranty
- Updated 2026
Microsoft surface windows hello & lockout reset in Dubai starts from AED 150 and is completed same-day on most jobs by our 13-year specialists at Concord Tower. Free door-to-door pickup across the UAE, genuine OEM Microsoft parts on every job, 180-day warranty. Rated 4.9★ from 217+ Google reviews.
Account lockout, BitLocker recovery, PIN reset and Windows Hello recalibration without losing your data.
- 4.9 (217+)
- Same day
- 90-Day Warranty
- Free Pickup
Symptoms We Fix
Sound familiar?
If any of these match what's happening to your Surface, we can help.
Forgot Windows PIN or password
BitLocker recovery key prompt blocks login
Windows Hello stopped recognising your face
Account locked after multiple wrong attempts
Azure AD / Intune device wiped or locked
Need to remove a previous owner's account
How We Repair It
What's actually involved
Locked out of your Surface? We help with forgotten PIN, failed Windows Hello, BitLocker recovery key prompts and corporate Azure AD lockouts. Where possible we preserve all your data and reinstate access without a full reinstall.
What's Included
Every surface windows hello & lockout reset includes
- Free lockout assessment
- PIN reset using Microsoft account recovery
- BitLocker decryption with your recovery key
- Windows Hello recalibration and re-enrollment
- Local account creation when Microsoft account is unrecoverable
- Data preservation wherever technically possible
Compatible Surface Models
We perform this service on
Our Repair Process
From Broken to Brand-New in 4 Simple Steps
Step 1
Contact Us
Call, WhatsApp, or book online. Tell us what's wrong with your Surface.
Step 2
Free Pickup
We collect your device from your home or office anywhere in Dubai — at no cost.
Step 3
Diagnose & Quote
Free diagnostic within 1 hour. We send you a clear, honest quote before any work begins.
Step 4
Repair & Deliver
Most repairs done same-day. We deliver your fully-tested device back to you.
Why Dubai Chooses Us
More Than a Repair Shop. We're Surface Specialists.
Same-Day Repair
Most repairs completed same-day. Drop off at 10am, pick up by 5pm in most cases.
180-Day Warranty
Every repair backed by a written 180-day warranty. If the same fault returns, we fix it free.
Free Pickup & Delivery
Door-to-door pickup at no cost across Dubai. Booked by WhatsApp, often collected within 90 minutes.
Genuine Microsoft Parts
Only genuine Microsoft Surface parts. We refuse to fit aftermarket displays or batteries.
No-Fix-No-Fee Diagnostic
We diagnose for free. If we can't fix it, you don't pay a dirham.
Surface-Only Specialists
Surface-only repair lab since 2013. 13 years of Pro, Laptop, Book, Go, Studio, Hub, Duo, Headphones.
What 217+ Customers Say
4.9 Stars on Google. Here's Why.
4.9
Based on 217 verified Google Reviews
Jan 2024
"Surface Hub 2S in our boardroom kept losing touch calibration mid-meeting. They diagnosed a firmware mismatch + faulty USB-C controller. Fixed on-site over a weekend — boardroom was ready Monday."
AY
Aisha Yousuf
Local Guide • Verified
6 weeks ago
"I recently had an excellent experience with Azizi Technologies LLC when they repaired my daughter's laptop. Professional service from start to finish."
CW
Cristina Waffoor
Local Guide • Verified
Frequently Asked
Surface Repair Questions, Answered
No - by design BitLocker is unbreakable without the key. Check account.microsoft.com/devices/recoverykey first; the key is usually saved against your Microsoft account.
Almost never. We preserve data in 95%+ of lockout cases - the only exception is when BitLocker is enabled and the recovery key is genuinely lost.
More Surface Services
Need something else fixed?
Surface Screen Repair
Genuine Microsoft display assemblies fitted at our Concord Tower lab. Touch, glass and LCD - all in one swap.
From AED 450Surface Battery Replacement
Genuine Microsoft batteries fitted with full thermal recalibration. Same-day service for Surface Pro, Laptop, Book and Go.
From AED 350Surface Water Damage Recovery
Ultrasonic board cleaning, corrosion removal and component-level repair. 70-80% recovery rate when brought in within 48 hours.
From AED 500Surface Charging Port Repair
Surface Connect, USB-C and Type Cover port replacement with genuine connectors and full power-delivery testing.
From AED 250Surface Keyboard Repair
Built-in keyboard, Type Cover and trackpad repairs - dead keys, liquid damage, port faults and Bluetooth pairing issues.
From AED 300Surface Data Recovery
Logical and chip-off SSD recovery for Surface devices that won't boot, are water-damaged or have BitLocker lockouts.
From AED 400Ready to Fix Your Surface?
Ready to book your surface windows hello & lockout reset?
Free diagnostic. Free pickup. Genuine parts. 90-day warranty.
Or visit us at Concord Tower, Office 45, 10th Floor, Al Sufouh 2, Dubai — Mon–Sat 10:00–20:00